Does your digital banking meet customer expectations?

Does its ROI meet yours?

For a custom action plan to optimize customer experience while improving ROI, schedule a Fintech Labs evaluation today. We’ll analyze your digital channels across our 400-point banking UX matrix and tell you how to achieve the biggest digital bang for your analog bucks.

The formula for improved digital account opening & onboarding

Download our FREE checklist, 100 Improvements for Digital Account Opening & Onboarding

Optimizing digital account opening and onboarding can provide an ROI of 100% or more.

Hey banks & credit unions!

Prove to your customers, employees and community that you offer world-class digital banking.

Attain a passing score on our 400-point digital banking audit and display the BUX Certified logo on your website and mobile app. Only five financial institutions will be certified in 2018. Make sure you are one of them.

Online and mobile channels continue to grow in importance. But how do you know if your digital channels are effective?


For a decade, Fintech Labs has helped banks, credit unions, and other financial services companies improve digital banking ROI through better service offerings, more straightforward user interfaces (UI), and best-in-class customer experience (UX/CX).




Our team, each with at least 15 years of digital banking experience, will conduct an in-depth look at your digital channels to identify customer experience strengths and weaknesses. But we don’t stop at merely identifying gaps, we provide custom advice on how to fix them in a cost-effective manner.


Our clients include financial institutions around the globe, both large banks and smaller community banks and credit unions.

Fintech Labs BLOG

Provides insights on digital banking UX, CX, UI and general fintech innovations.

Providing UX Insights to Stay Ahead

We have studied thousands of banking, lending and personal finance sites and performed custom analyses for financial institutions, both large and small. We look forward to helping you. Request a proposal today!


Core banking areas compared and scored against our proprietary customer experience framework


400+ digital contact points reviewed for customer experience effectiveness


Key takeaways summarized and prioritized

Comprehensive Analysis Includes:

Comprehensive analysis is more than 100 pages in length along with a custom PowerPoint executive summary.
Each analysis is custom-tailored to your needs.

Request A Free Proposal


At a glance, see strengths, weaknesses and gaps to the ideal user experience.


Explains how to optimize your website and mobile offerings to align with the best practices at other financial institutions.

Years of Experience

100+ Key Touchpoints Reviewed



Our clients include some of the leading financial institutions around the globe.

Fintech Startup of the Week: Watch How SupportPay Handles Shared Childcare Expenses (July 2020) SupportPay 3-minute Pitch at Launch Accelerator Virtual Demo Day (23 July 2020) The top-tier tech accelerators include YC (of course), then TechStars, 500 Startups, and a relative newcomer Launch founded by NYC-turned-Silicon Valley star,...

Fintech Startup of the Week: Pando Pioneers P2P Income Sharing Although they raised an $8M Series A last year, Palo Alto-based Pando has been quiet about its product until a recent press tour. Listen to the interview of founder Charlie Olson on the July 22 (2020) Rebank podcast (here). The company is...

Watch 8 U.S. Small Business Challenger Banks (July 2020)

Approximately 1 in every 4 U.S. households owns some type of business. Most are small, one-person operations. But that doesn't mean they don't need specialized banking services. In fact, the less sophisticated the business the MORE they need financial help. Finally,...

Watch 28 InsurTech Pitches at Plug and Play’s Virtual Summer Summit (June 2020)

Last month (18 June 2020), 30 insurtech startups graduated from Plug and Play’s 8th insurtech batch. At the final virtual Summer Summit, 28 of the 30 each pitched for 4 minutes. Watch all 28 below in one session (start time = 55:25) or choose individual pitches from...

Watch 27 Fintech Demos Named “Best of Show” at Finovate in the Past Year (June 2020)

Launched in 2007 in NYC, Finovate* now organizes 4+ shows annually where fintech startups (as well as a few bigger companies mixed in) show their technology in no-Powerpoint 7-min demos. In total, 2,544 demos in 12+ years, all available in the Finovate archives. But...

Want More?

Stay current with our free newsletter.

Digital Banking UX Insights: Techniques, Trends & Examples

Thank you! You have Successfully Subscribed.

Pin It on Pinterest