Is 2023 Really the Year of the AI Banking Chatbot?
I was surprised to see Mr. Fintech Snarktank (aka Ron Shevlin) predict that 2023 will be...
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Category: UX Analysis
Too Big to Care? The CX Weakness of the Big Banks
The latest CX rankings are in from Forrester and 10 of the 28 banks they reviewed finished with...
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Why Does Google Provide Snippet Answers for Subjective Questions?
For several years Google has provided direct answers to straight-forward questions such as,...
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Marketing UX: Key Bank’s $100 Checking Promotion Landing Page
After I visited Key Bank’s website Wednesday, I’ve been a target of the...
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The UX at Crowdfunding Platforms
I’ve long been a fan of crowdfunding, Really, who wouldn’t be? On paper it’s the...
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Top 10 Digital Banking UX Problems: #1 Fostering Financial Insecurity
We look at bank and credit union sites every day. And generally, there is much to like these days....
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Friday Fail: Good UX Begins with Clear Choices
Let me start by saying that I’ve been a fan of Umpqua Bank since I saw then-CEO Ray Davis...
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Mobile UI: Don’t Ignore Mobile Banking Security Perceptions
Is Mobile Banking Secure? Last week, I was surprised to see the Wall Street Journal run a nearly...
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Friday Fun: St. Mary Bank’s Celtics Tickets Sweepstakes
I’m a complete sucker for online sweepstakes. I haven’t won anything since 1996 when...
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Battling Negative Perceptions of Credit Union* Tech Prowess
Last week I traveled to the center of the U.S. credit union universe last week, CUNA’s GAC...
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Security UX: Suspicious Activity Feedback Loop
Digital channels are a huge help in thwarting fraudulent charges. In the old days, as recently as...
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| Company Overview | FAB Score* | Founded | Funding $M | |
|---|---|---|---|---|
 | Ad | 1999 | $105 | San Diego |
 | 488 | 2020 | $950 | NYC |
 | 362 | 2008 | 2500 | Atlanta |
 | 309 | 2015 | 699 | Toronto |
 | 284 | 2013 | $768 | SF |
| Company | FAB Score* | Founded | Funding ($M) | |
|---|---|---|---|---|
 | 200 | 2016 | $418 | Utah |
 | 888 | 2019 | $1,360 | NYC |
 | 480 | 2008 | $401 | SF |
 | 200 | 2019 | $368 | NYC |
 | 131 | 2017 | $252 | SF |
| FAB Score* | Founded | Funding ($M) | ||
|---|---|---|---|---|
 | 230 | 2016 | $881 | SF |
 | 122 | 2017 | $520 | SF |
 | 80 | 2017 | $306 | Wash DC |
 | 63 | 2005 | $0 | London |
 | 39 | 2015 | $142 | SF |