Is 2023 Really the Year of the AI Banking Chatbot?
I was surprised to see Mr. Fintech Snarktank (aka Ron Shevlin) predict that 2023 will be...
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Category: UX Analysis
Too Big to Care? The CX Weakness of the Big Banks
The latest CX rankings are in from Forrester and 10 of the 28 banks they reviewed finished with...
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Why Does Google Provide Snippet Answers for Subjective Questions?
For several years Google has provided direct answers to straight-forward questions such as,...
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Marketing UX: Key Bank’s $100 Checking Promotion Landing Page
After I visited Key Bank’s website Wednesday, I’ve been a target of the...
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The UX at Crowdfunding Platforms
I’ve long been a fan of crowdfunding, Really, who wouldn’t be? On paper it’s the...
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Top 10 Digital Banking UX Problems: #1 Fostering Financial Insecurity
We look at bank and credit union sites every day. And generally, there is much to like these days....
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Friday Fail: Good UX Begins with Clear Choices
Let me start by saying that I’ve been a fan of Umpqua Bank since I saw then-CEO Ray Davis...
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Mobile UI: Don’t Ignore Mobile Banking Security Perceptions
Is Mobile Banking Secure? Last week, I was surprised to see the Wall Street Journal run a nearly...
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Friday Fun: St. Mary Bank’s Celtics Tickets Sweepstakes
I’m a complete sucker for online sweepstakes. I haven’t won anything since 1996 when...
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Battling Negative Perceptions of Credit Union* Tech Prowess
Last week I traveled to the center of the U.S. credit union universe last week, CUNA’s GAC...
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Security UX: Suspicious Activity Feedback Loop
Digital channels are a huge help in thwarting fraudulent charges. In the old days, as recently as...
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