Battling the Airline Rewards Cards
Americans love their airline rewards cards. But it's a scale business today, and unless you are...
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Author: Jim Bruene
Catch Your Banking Customers Doing Something Right
Good leaders, parents and pet owners frequently praise their charges when they are doing things...
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Fintech Startups: Top 5 Articles of the Week
Here are the top 5 articles this week mentioning fintech startups: Banks and Retailers Are...
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21 Fintech Startups in the 2018 Inc 500
It's my favorite time of year, no not the dog days of summer, its the publication of the...
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Too Big to Care? The CX Weakness of the Big Banks
The latest CX rankings are in from Forrester and 10 of the 28 banks they reviewed finished with...
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Why Does Google Provide Snippet Answers for Subjective Questions?
For several years Google has provided direct answers to straight-forward questions such as,...
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Marketing UX: Key Bank’s $100 Checking Promotion Landing Page
After I visited Key Bank's website Wednesday, I've been a target of the bank's retargeting...
Read MoreFintech Podcast of the Day: Jason Pereira’s Fintech Impact
As a non-commuter, I was a latecomer to podcasting. But ever since scoring wireless earbuds last year I've become something of an addict. Podcasts are the perfect accompaniment to solo morning dog walks and other mundane tasks....
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The UX at Crowdfunding Platforms
I've long been a fan of crowdfunding, Really, who wouldn't be? On paper it's the perfect...
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Top 10 Digital Banking UX Problems: #1 Fostering Financial Insecurity
We look at bank and credit union sites every day. And generally, there is much to like these days....
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Friday Fail: Good UX Begins with Clear Choices
Let me start by saying that I've been a fan of Umpqua Bank since I saw then-CEO Ray Davis present...
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Mobile UI: Don’t Ignore Mobile Banking Security Perceptions
Is Mobile Banking Secure? Last week, I was surprised to see the Wall Street Journal run a nearly...
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