Wells Fargo announced its Greenhouse mobile bank/app in late 2017 (press release). The bank began limited trials a year later and is expected to make it available nationwide by the end of this year. It's similar to Chase's ill-fated Finn, in that it's trying to be a...
Digital channels are a huge help in thwarting fraudulent charges. In the old days, as recently as 5 or 6 years ago) the best you could hope when your card number was compromised was a cryptic voice message left on your landline phone. And that introduced a reporting...
Star One Credit Union is in an enviable position. Its Sunnyvale location, smack dab in the heart of Silicon Valley, gives the credit union access to many of the wealthiest people in the world. As a result, it has grown to be the tenth largest credit union in the...
Bank of America's website and mobile apps are generally a showcase of best practices. The bank spends millions each year ensuring pixel perfect UI. But no one is perfect. Looking at its Contact Us page today (screenshot above), we were glad to see options to reach out...
Now that most serious digital banks sport solid-looking and responsive websites, we turn our attention to the hundreds of details that as a whole can differentiate you from the competition. And more importantly, show your customers AND employees, that you care....
Remember thr Equifax breach? On the heels of the Equifax breach, we've had several months of renewed media focus on our (lack of) data privacy. And what we can do about it. We recently pointed out some financial institutions that did a good job making customers aware...
We've seen many comparison tables matching a financial institution's (usually a credit union) best checking account to the competition (usually the mega banks). But we don't recall an interactive one (outside third-party comparison sites). Discover's page dedicated to...
Although I find the upside-down background disconcerting (note 1), the overall messages on Quicken Loan's (QL) Rocket Mortgage homepage are excellent. Let's break it down. Screenshot 1: Above the fold This is the weakest part. I like the "waitless" pun, though I'm not...
If you are student of innovative financial institutions, you are probably familiar 730,000-member America First CU out of Utah (the 7th largest in the USA). We've looked at them a number of times over the years (most recently here, note how their homepage has evolved...
Fresh from our look at the top-10 banks and their relative lack of visibility on IRAs (and tax matters in general), I ran across First Tech FCU's great effort today (see above). Not only do they feature IRAs as one of five promos rotating across the homepage (it's...
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