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Payments UX: Zelle Confuses

Payments UX: Zelle Confuses

Jul 25, 2017 | Featured Startups, Payments, UX Analysis | 0

What is Zelle? There has been little criticism of the new Zelle-branded P2P payment service,...

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Friday Foibles: TD Bank Has Great Online Account Opening UX, Unless You Live West of the Mississippi

Friday Foibles: TD Bank Has Great Online Account Opening UX, Unless You Live West of the Mississippi

Jul 14, 2017 | Featured Startups, Marketing & Sales, UX Analysis | 0

Last time I checked it was 2017. Why would a major bank refuse to do business with people outside...

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Email UX: The Importance of NOT Appearing Phishy

Email UX: The Importance of NOT Appearing Phishy

Jun 20, 2017 | Featured Startups, UX Analysis | 0

Email spam filters catch that vast majority of fraudulent email this days (Google says 99.9%), but...

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UX of Changing UI: BB&T Bank Teases Website Redesign

UX of Changing UI: BB&T Bank Teases Website Redesign

Jun 1, 2017 | Featured Startups, UX Analysis | 0

Site Redesign Starting on the Wrong Foot Personally, I don’t like teaser campaigns. I want...

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Navigation UX: How Many Choices are Too Many?

Navigation UX: How Many Choices are Too Many?

May 18, 2017 | Featured Startups, UX Analysis | 0

After years of look-alike websites from the major U.S. banks, we are seeing a divergence of layout...

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Landing Page UX: Wells Fargo’s Small Business Landing Page Delivers

Landing Page UX: Wells Fargo’s Small Business Landing Page Delivers

May 2, 2017 | Featured Startups, Marketing & Sales, UX Analysis | 0

Wells Fargo has 3 million small business customers (source). And given the number that go belly up...

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Marketing UX: Discover Makes it Easy to Compare Cashback Checking Against Competitors

Marketing UX: Discover Makes it Easy to Compare Cashback Checking Against Competitors

Apr 20, 2017 | Case Studies, Featured Startups, Marketing & Sales, UX Analysis | 0

We’ve seen many comparison tables matching a financial institution’s (usually a credit...

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UX Showcase: Rocket Mortgage

UX Showcase: Rocket Mortgage

Mar 24, 2017 | Case Studies, Featured Startups, Lenders, Mortgage, UX Analysis | 0

Although I find the upside-down background disconcerting (note 1), the overall messages on Quicken...

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Email UX: Capital One Delights with Tax Reminder

Email UX: Capital One Delights with Tax Reminder

Mar 18, 2017 | Featured Startups, UX Analysis | 0

Not that I needed a reminder that tax season is upon us, still, the note from Capital One in this...

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Design Decisions: Should You Put a Mobile Screenshot on Your Homepage?

Design Decisions: Should You Put a Mobile Screenshot on Your Homepage?

Mar 16, 2017 | Featured Startups, Startups, UX Analysis | 0

There is one big difference between established banking brands and the upstarts when it comes to...

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UI Showcase: America First Credit Union’s Navigation

UI Showcase: America First Credit Union’s Navigation

Mar 13, 2017 | Case Studies, Featured Startups, UX Analysis | 0

If you are student of innovative financial institutions, you are probably familiar 730,000-member...

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UX Tips: Turning Off Spellcheck for Usernames

UX Tips: Turning Off Spellcheck for Usernames

Mar 2, 2017 | Featured Startups, UX Analysis | 0

Just when I thought our digital design template was complete, we run into another item to address...

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