Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout
Wells Fargo announced its Greenhouse mobile bank/app in late 2017 (press release). The bank began...
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UX Tips: U.S. Bank Offers Option to Show Password at Login
For much of the Internet era, users had no way to check their password data entry before hitting...
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How Should Banks Respond to Facebook’s Libra Coin?
I’ve read as much as I can take for now about Facebook’s Libra crypto coin and Calibra...
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Investment CX: Kindur Simplifies Retirement Income by Converting 401(k) into “Paychecks”
Kindur has been in the fintech news lately, first when it raised $10M in December (led by...
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Banking CX: Keep Calm and Bank On
No one visits a banking site for entertainment. Users are either there to make sure nothing bad...
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Student Loan Repayments as a Service
Yesterday, one of my favorite recent YC grads (Summer 2018) Goodly, announced its $1.6 million...
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American Express 2.0? First Look at Brex, Fintech’s Youngest Unicorn
Most banks wouldn’t hire a 22-year college dropout to be a teller, let alone give them...
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Credit UX: Starter Loans from Self Lender
Since the financial crisis in 2008, it’s been much harder for U.S. youth to obtain a credit...
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Pricing UX: Down with Fees, Up with Subscriptions
Most consumer banking research finds that “high fees” are one of three or four primary...
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Penalty Fee UX: Bank of the West Formalizes the OD Mulligan*
Many customers know they can get at least one overdraft fee waived by appealing to customer...
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Feature Friday: December Skip-a-Payment
I’ve always liked the (mostly) credit union tradition of allowing members to skip a loan...
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Hey Erica, Should a Bank Name its Chatbot?
Bank of America’s email last week introducing its chatbot Erica made me wince (see above)....
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