Tag: Account Opening/Onboarding

Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout

Posted by Jim Bruene | Jul 30, 2019 | Case Studies, Featured Startups, New Products

Wells Fargo announced its Greenhouse mobile bank/app in late 2017 (press release). The bank began...

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11 Ways to Improve Account Opening & Digital Onboarding Experience (UX)

Posted by Jim Bruene | Sep 21, 2018 | Featured Startups

Last week, we told you that we were open sourcing our 400+ UX guidelines starting with the digital...

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Friday Fail: Good UX Begins with Clear Choices

Posted by Jim Bruene | Apr 6, 2018 | Featured Startups, Marketing & Sales, UX Analysis

Let me start by saying that I’ve been a fan of Umpqua Bank since I saw then-CEO Ray Davis...

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Payments UX: Zelle Confuses

Posted by Jim Bruene | Jul 25, 2017 | Featured Startups, Payments, UX Analysis

What is Zelle? There has been little criticism of the new Zelle-branded P2P payment service,...

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Friday Foibles: TD Bank Has Great Online Account Opening UX, Unless You Live West of the Mississippi

Posted by Jim Bruene | Jul 14, 2017 | Featured Startups, Marketing & Sales, UX Analysis

Last time I checked it was 2017. Why would a major bank refuse to do business with people outside...

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