Penalty Fee UX: Bank of the West Formalizes the OD Mulligan*
Many customers know they can get at least one overdraft fee waived by appealing to customer...
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Feature Friday: December Skip-a-Payment
I’ve always liked the (mostly) credit union tradition of allowing members to skip a loan...
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Hey Erica, Should a Bank Name its Chatbot?
Bank of America’s email last week introducing its chatbot Erica made me wince (see above)....
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Youth Banking: BECU Boosts Savings APY for Kids Under 18
When my kids were young (early 2000’s), there was a lot more incentive to save. I...
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Banking Opportunity: Fraud Prevention Services
Most (all?) consumer banking services are commodities. That’s why banks continue to spend...
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Fast Company Recognizes 9 Financial Companies in its Design Competition
Fast Company named 398 winners and honorees in its annual Innovation by Design competition across...
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Investing UX: Scalable Capital’s Time Machine
Generally, I’m against cute financial product names. Does adding “Blue Ribbon”...
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11 Ways to Improve Account Opening & Digital Onboarding Experience (UX)
Last week, we told you that we were open sourcing our 400+ UX guidelines starting with the digital...
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Banking in the Age of Tokenized Assets (or Tokens are Eating the World’s Assets)
Marc Andreessen famously explained “Why software is eating the world” seven years ago...
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Open Banking UX Initiative
The open source movement has had a profound impact on software development. There are millions of...
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Crowdfunding Portals at Banks & Credit Unions
In the United States, equity or debt crowdfunding, especially to non-accredited investors, is...
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Bank Opportunity: Family Accounts
Financial institutions play a long game. Unlike most startups which measure the long-term value of...
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