11 Ways to Improve Account Opening & Digital Onboarding Experience (UX)
Last week, we told you that we were open sourcing our 400+ UX guidelines starting with the digital...
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Banking in the Age of Tokenized Assets (or Tokens are Eating the World’s Assets)
Marc Andreessen famously explained “Why software is eating the world” seven years ago...
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Open Banking UX Initiative
The open source movement has had a profound impact on software development. There are millions of...
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Crowdfunding Portals at Banks & Credit Unions
In the United States, equity or debt crowdfunding, especially to non-accredited investors, is...
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Bank Opportunity: Family Accounts
Financial institutions play a long game. Unlike most startups which measure the long-term value of...
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Battling the Airline Rewards Cards
Americans love their airline rewards cards. But it’s a scale business today, and unless you...
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Catch Your Banking Customers Doing Something Right
Good leaders, parents and pet owners frequently praise their charges when they are doing things...
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Fintech Startups: Top 5 Articles of the Week
Here are the top 5 articles this week mentioning fintech startups: Banks and Retailers Are...
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21 Fintech Startups in the 2018 Inc 500
It’s my favorite time of year, no not the dog days of summer, its the publication of the...
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Too Big to Care? The CX Weakness of the Big Banks
The latest CX rankings are in from Forrester and 10 of the 28 banks they reviewed finished with...
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Why Does Google Provide Snippet Answers for Subjective Questions?
For several years Google has provided direct answers to straight-forward questions such as,...
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Marketing UX: Key Bank’s $100 Checking Promotion Landing Page
After I visited Key Bank’s website Wednesday, I’ve been a target of the...
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