WSECU Website Rewrite Addresses COVID-19 Reality
When I wrote my first pandemic-era post in April, I looked around for financial institution...
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Banking, Trust & Black Swans
As usual, I’ve been listening to my favorite podcasts (Finovate of course, go Greg!,...
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First Look: LA-Based Neobank HMBradley Braves the Pandemic with March 30 Launch
The latest USA challenger bank, with the odd, albeit memorable name, HMBradley, launched the first...
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Fintech’s Third Crisis is Tipping Point to a Digital-Only Future
In my 25 years in the fintech space, I’ve had the misfortune to experience three massive...
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Student Banking UX: BankMobile Passport Program Encourages Digital Banking + Academic Achievement
Consumers love games of chance, discounts, and limited-time promos (e.g., Black Friday). Financial...
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Checking Profits: Snagging the Paycheck Direct Deposit
There is little dispute that the primary financial relationship follows the paycheck. If you can...
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Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout
Wells Fargo announced its Greenhouse mobile bank/app in late 2017 (press release). The bank began...
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UX Tips: U.S. Bank Offers Option to Show Password at Login
For much of the Internet era, users had no way to check their password data entry before hitting...
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How Should Banks Respond to Facebook’s Libra Coin?
I’ve read as much as I can take for now about Facebook’s Libra crypto coin and Calibra...
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Investment CX: Kindur Simplifies Retirement Income by Converting 401(k) into “Paychecks”
Kindur has been in the fintech news lately, first when it raised $10M in December (led by...
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Banking CX: Keep Calm and Bank On
No one visits a banking site for entertainment. Users are either there to make sure nothing bad...
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Student Loan Repayments as a Service
Yesterday, one of my favorite recent YC grads (Summer 2018) Goodly, announced its $1.6 million...
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