Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout
Wells Fargo announced its Greenhouse mobile bank/app in late 2017 (press release). The bank began...
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Tag: Case Studies
Security UX: Suspicious Activity Feedback Loop
Digital channels are a huge help in thwarting fraudulent charges. In the old days, as recently as...
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How Star One Credit Union Became the First BUX-Certified Financial Institution in the World
Star One Credit Union is in an enviable position. Its Sunnyvale location, smack dab in the heart...
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Customer Service UX: Bank of America Encourages Social Media Direct Messages
Bank of America’s website and mobile apps are generally a showcase of best practices. The...
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UX Case File: Everbank’s CD Rate Table Creates More Interest
Now that most serious digital banks sport solid-looking and responsive websites, we turn our...
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Credit Karma Does Breach Education Right (Security UX)
Remember thr Equifax breach? On the heels of the Equifax breach, we’ve had several months of...
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