Category: Service

Is 2023 Really the Year of the AI Banking Chatbot?

Posted by Jim Bruene | Jan 19, 2023 | Challenger Banks, Service, Small Business Banking, UX Analysis

I was surprised to see Mr. Fintech Snarktank (aka Ron Shevlin) predict that 2023 will be...

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Watch 10 Fintech Startups Pitch at FIS Demo Day 2020 (April 14)

Posted by Jim Bruene | Oct 20, 2020 | Accelerators, Lenders, Marketing & Sales, Payments, Security, Service, Startups

In the past 5 years, FIS’s accelerator has helped 57 startups find product/market fit in the...

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Service UX: US Bank’s Well-Designed Appointment Scheduler

Posted by Jim Bruene | Aug 21, 2020 | Marketing & Sales, New Products, Service

Handy appointment scheduler within online banking (under Customer Service tab) I’m not sure...

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