Digital Banking UX AuditFind out how we can help take your customer experience to the next level.
Since 1999, Fintech Labs has been helping financial institutions perfect their UX and UIs through our custom analysis. We review the form and function of your entire digital experience via desktop, smartphone, tablet, voice and apps.
Our mission is to make digital banking easier to use, more trustworthy, and used by all.
Online and mobile channels continue to grow in importance. But how do you know if your digital channels are effective? Asking employees, vendors, or even customers can lead to bad decisions. Those sources are often unaware of industry best practices.
What you need is an unbiased, third-party review of your digital banking strengths and weaknesses along with recommendations on how to move it to the next level. That’s our specialty. We help financial institutions take digital customer experience to the next level.
Digital Banking Analysis
We analyze and score your digital banking channels against our proprietary customer experience framework of more than 400+ individual guidelines that effect online banking user satisfaction.
Each designated section is reviewed in detail and rated according to overall usability effectiveness. But we don’t stop at merely identifying gaps, we tell you how to fix them in a cost-effective manner.
Our review covers your public website, mobile application(s) and digital banking program. We deliver a prioritized report and action plan for a fraction of the cost of doing the work yourself. Each project is custom-tailored to your needs. But typically, we look at the following areas:
Account management areas
Account opening process
Promotions & sales funnel
Online Banking Channels
Help & Support
Confidence & Trust
Features & Products
Our actionable insights provide your team with the information they need to improve the overall customer experience. Financial institutions that follow best-practice UX guidelines have increased conversion rates, higher engagement rates, and a more loyal customer base.
And your satisfaction is 100% guaranteed, always.
BUX Certified Digital Banking
BUX Certified is a worldwide accreditation program recognizing the best of the best in digital banking.
Why Get Certified?
Launched in Q1 2018, BUX Certified is the new competitive edge for banks and credit unions. It immediately sets you apart as a business that cares about digital banking. And during the audit process you’ll receive dozens of recommendations for improvement.