Does your digital banking meet customer expectations?

Does its ROI meet yours? For a custom action plan to optimize customer experience while improving ROI, schedule a Fintech Labs evaluation today. We’ll analyze your digital channels across our 400-point banking UX matrix and tell you how to achieve the biggest digital bang for your analog bucks.

The formula for improved digital account opening & onboarding

Download our FREE checklist, 100 Improvements for Digital Account Opening & Onboarding Optimizing digital account opening and onboarding can provide an ROI of 100% or more.

Hey banks & credit unions!

Prove to your customers, employees and community that you offer world-class digital banking. Attain a passing score on our 400-point digital banking audit and display the BUX Certified logo on your website and mobile app. Only five financial institutions will be certified in 2018. Make sure you are one of them.
Online and mobile channels continue to grow in importance. But how do you know if your digital channels are effective?
WHAT WE DO
For a decade, Fintech Labs has helped banks, credit unions, and other financial services companies improve digital banking ROI through better service offerings, more straightforward user interfaces (UI), and best-in-class customer experience (UX/CX).    
ADVISORY SERVICES
Our team, each with at least 15 years of digital banking experience, will conduct an in-depth look at your digital channels to identify customer experience strengths and weaknesses. But we don’t stop at merely identifying gaps, we provide custom advice on how to fix them in a cost-effective manner.
WHO WE HELP
Our clients include financial institutions around the globe, both large banks and smaller community banks and credit unions.
Fintech Labs BLOG
Provides insights on digital banking UX, CX, UI and general fintech innovations.
Providing UX Insights to Stay Ahead
We have studied thousands of banking, lending and personal finance sites and performed custom analyses for financial institutions, both large and small. We look forward to helping you. Request a proposal today!
SCORING
Core banking areas compared and scored against our proprietary customer experience framework
CONTACT POINTS REVIEW
400+ digital contact points reviewed for customer experience effectiveness
SUMMARY
Key takeaways summarized and prioritized
Comprehensive Analysis Includes:

Comprehensive analysis is more than 100 pages in length along with a custom PowerPoint executive summary. Each analysis is custom-tailored to your needs.

Request A Free Proposal

    UX EXPERIENCE ANALYSIS
    At a glance, see strengths, weaknesses and gaps to the ideal user experience.
    OPTIMIZATION SUGGESTIONS
    Explains how to optimize your website and mobile offerings to align with the best practices at other financial institutions.

    Years of Experience

    100+ Key Touchpoints Reviewed

    %

    Satisfaction

    Our clients include some of the leading financial institutions around the globe.

    Top 16 Digital & Online Insurance Providers for Small Businesses (SMB): Dec 2021

    At least 7 out of 10 small businesses (SMB) lack basic business insurance coverage in one or more critical areas. And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Enter the digital insurance...

    Top 17 Online Digital Corporate Credit Cards for Small Businesses (Dec 2021)

    With Brex's arrival on the scene in 2018 followed by a meteoric rise to multi-unicorn status, there has been considerable attention to, and investment in business credit/charge cards (see definition below). The most recent example: Divvy's $2.5B exit to Bill.com less...

    The 260 Fintech Unicorns of the 21st Century (Oct 2021)

    At FintechLabs we maintain a list of 21st-century fintech unicorns* updated constantly (current list here). In October, we added 22 new unicorns for a total of 260. Their total market value is now $2.23 trillion, just $20B more than last month (essentially flat)....

    Top 12 U.S. Online Digital Banks for Small Businesses (SMB) November 2021

    SMB Fintech Stack (Source: Canapi) The first pure-play online bank Security First Network Bank (SFNB) launched in 1995, just a year after Amazon.com. But unlike ecommerce, digital-only banking was slow to catch on. The legacy players held onto their market share by...

    Top 33 Digital Lenders to U.S. Small Businesses (SMB) in Nov 2021

    Bank of Montreal online mortgage app circa Jan 1998 (via Internet archive). It's telling that Apply by Phone/Fax were more prominent than Apply Online. Cleaning out some (paper!) files over the weekend, I ran across an Online Banking Report article I wrote in 1997...