Download our FREE checklist, 100 Improvements for Digital Account Opening & Onboarding Optimizing digital account opening and onboarding can provide an ROI of 100% or more.
Prove to your customers, employees and community that you offer world-class digital banking. Attain a passing score on our 400-point digital banking audit and display the BUX Certified logo on your website and mobile app. Only five financial institutions will be certified in 2018. Make sure you are one of them.
Online and mobile channels continue to grow in importance. But how do you know if your digital channels are effective?
WHAT WE DO
For a decade, Fintech Labs has helped banks, credit unions, and other financial services companies improve digital banking ROI through better service offerings, more straightforward user interfaces (UI), and best-in-class customer experience (UX/CX).
Our team, each with at least 15 years of digital banking experience, will conduct an in-depth look at your digital channels to identify customer experience strengths and weaknesses. But we don’t stop at merely identifying gaps, we provide custom advice on how to fix them in a cost-effective manner.
WHO WE HELP
Our clients include financial institutions around the globe, both large banks and smaller community banks and credit unions.
Fintech Labs BLOG
Provides insights on digital banking UX, CX, UI and general fintech innovations.
Providing UX Insights to Stay Ahead
We have studied thousands of banking, lending and personal finance sites and performed custom analyses for financial institutions, both large and small. We look forward to helping you. Request a proposal today!
Core banking areas compared and scored against our proprietary customer experience framework
CONTACT POINTS REVIEW
400+ digital contact points reviewed for customer experience effectiveness
Key takeaways summarized and prioritized
Comprehensive Analysis Includes:
Comprehensive analysis is more than 100 pages in length along with a custom PowerPoint executive summary. Each analysis is custom-tailored to your needs.
Request A Free Proposal
UX EXPERIENCE ANALYSIS
At a glance, see strengths, weaknesses and gaps to the ideal user experience.
Explains how to optimize your website and mobile offerings to align with the best practices at other financial institutions.
Years of Experience
100+ Key Touchpoints Reviewed
Our clients include some of the leading financial institutions around the globe.
Bank of Montreal online mortgage app circa Jan 1998 (via Internet archive). It's telling that Apply by Phone/Fax were more prominent than Apply Online. Cleaning out some (paper!) files over the weekend, I ran across an Online Banking Report article I wrote in 1997...
The first pure-play online bank Security First Network Bank (SFNB) launched in 1995, just a year after Amazon.com. But unlike ecommerce, digital-only banking was slow to catch on. The legacy players held onto their market share by providing digital services that were...
At FintechLIVE we maintain a list of 21st-century fintech unicorns* updated monthly (full list here). In April, we added 11 new unicorns for a month-end total of 171. Their total market value is now $1.67 trillion, up $50B from last month. Unicorn count: Beginning...
Startupbookcamp continues to accelerate fintech startups around the globe. A few months ago (Dec 2020), they graduated a new cohort of 7 startups operating in (or planning to enter) the Australian market. See previous Startupbookcamp demo day: Amsterdam (Feb 2021)...
YCombinator has been accelerating and investing in pre-seed startups for 15 years. Early on, fintech startups were a small part of its class, although Stripe (S09) and Coinbase (S12) were notable (and extremely profitable) exceptions. When I looked at YCvalums in...