by Jim Bruene | Jul 30, 2019 | Account Opening/Onboarding, Case Studies, Mobile UX, UX Problems
Wells Fargo announced its Greenhouse mobile bank/app in late 2017 (press release). The bank began limited trials a year later and is expected to make it available nationwide by the end of this year. It’s similar to Chase’s ill-fated Finn, in that...
by Jim Bruene | May 20, 2019 | BUX Basics, Homepage Design, Marketing & Sales, UX Problems
No one visits a banking site for entertainment. Users are either there to make sure nothing bad has happened or that bad thing already occured and they need help fast. It’s a digital banking fact: Every login is accompanied with some level of anxiety....
by Jim Bruene | May 1, 2018 | Trust & Security, UX Problems
We look at bank and credit union sites every day. And generally, there is much to like these days. The move to responsive design finally forced financial institutions to declutter their sites and focus on the user. But there is still much room for improvement (see...
